From our door to yours.
How shipping works, what it costs and what to do if something isn't quite right. Here's the short version, with all the details below.
Processing times and shipping costs
Orders are processed on business days, Monday to Friday, excluding select holidays. Get yours in before 12 PM ET and it's usually processed the same day.
Order processing
Orders placed Monday to Friday before 12 PM ET are usually processed the same day. Orders placed after 12 PM ET are processed the next business day.
Business days are Monday to Friday, excluding select holidays.
What it costs
- Standard shipping
- From $4.95
- US orders $75+
- Free shipping
- Processing
- Weekday orders by 12 PM ET are usually processed the same day
- Tracking
- We email you a tracking link when your order ships.
- Where we ship
- All 50 states, Washington, DC and military addresses in the Americas (AA). We can't ship to AE or AP military addresses, Puerto Rico or other US territories.
Changed your mind? Here's how returns work.
Unused, unopened and unplanted items in their original packaging, with all their contents, can be returned within 14 days of delivery. You'll need proof of purchase, like your order number or receipt.
- 1
Contact us first
Reach out within 14 days of delivery with your order number. Please don't send anything back until we've authorized it. Returns sent without our OK may not be accepted.
Contact us - 2
We authorize it
We'll confirm your return and share the return address and instructions with you.
- 3
You ship it back
Pack the item with all its contents: seeds, pot, growing medium and accessories. For change-of-mind returns, return shipping is on you. We recommend a tracked service, since we cannot cover returns lost or damaged on the way.
- 4
Refund or replacement
Once it arrives and we've checked it, we'll let you know. Approved refunds go to your original payment method within 7 to 14 business days, or a replacement ships based on availability.
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Original shipping charges are refunded only if the return is caused by our error.
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Bought your kit at a store or from another seller? This policy covers buzzyseeds.com orders only, so please check with the store or seller you bought from.
Damaged or wrong item?
We're sorry. Please contact us as soon as possible. We may ask for photos of the item and its packaging, then we'll sort out a replacement or a refund.
- Have your order number handy
- Keep the item and its packaging for now
- Send photos if we ask for them
What can't be returned
A few things can't come back to us:
- Opened, planted or used items
- Items missing their original packaging or contents
- Requests made more than 14 days after delivery
- Final sale and clearance items
Growing problem? The Grow Guarantee has you covered.
If your seeds don't sprout or your seedlings struggle, we'll replace your seed packet, completely free. Skip the return and start a claim instead.
- Ask within 1 year of purchase
- Proof of purchase may be required
- It covers replacement seeds only. Refunds aren't given for germination or growing issues, and results can vary with growing conditions and care.
- Bought your kit in a store? It's covered too.
